Ericsson’s Cognitive Network Solutions has joined forces with AWS to develop AI technologies for self-healing mobile networks.

Behind every text message and video call lies a complex system that telecom companies spend billions maintaining. This partnership between Ericsson and AWS aims to make those networks not just smarter, but virtually self-sufficient.

Jean-Christophe Laneri, VP and Head of Cognitive Network Solutions at Ericsson, said: “This collaboration marks a pivotal milestone in network optimisation technology.

“AWS’ global infrastructure and AI, alongside Ericsson’s unique cross-domain telecom experience and insights, will assist communication service providers in adapting to changing business conditions with predictable costs and enhanced operational efficiency.”

When the internet stops working at home, the first port of call for most is the “off and on again” approach: replug connections and restart the router. If that fails, call customer service. Using agentic AI, this partnership aims to automate the identification of problems, test solutions, and fix issues before you even notice. However, rather than just a home connection, the aim is to use agentic AI to do this on the massive scale of telecom networks serving potentially millions of people.

Fabio Cerone, General Manager of the EMEA Telco Business Unit at AWS, explained: “By working together, AWS and Ericsson will help telecommunications providers automate complex operations, reduce costs, and deliver better experiences for their customers. We are delivering solutions that create business value today while building toward autonomous networks.”

The technology works through something called RAN automation applications, or “rApps” in industry speak. These are sophisticated tools that can learn to manage different aspects of a network. The breakthrough comes from how these tools can now work together using agentic AI to improve networks, similar to colleagues collaborating on a project.

While the technology is undeniably complex, the potential benefits for everyday mobile users are straightforward. Networks that can anticipate problems and heal themselves could mean fewer dropped calls, more consistent data speeds, and better coverage in challenging areas.

For instance, imagine you’re at a football match with 50,000 other fans all trying to use their phones. Today’s networks often buckle under such pressure. However, a smarter and more autonomous network might recognise the gathering crowd early, automatically redirect resources, and maintain service quality without requiring engineers to intervene.

While traditional networks follow precise programmed instructions, the new approach tells the network what outcome is desired – like “ensure video streaming works well in this area” – and the AI figures out how to make that happen, adjusting to changing conditions in real-time.

While terms like “intent-based networks” and “autonomous management systems” might sound like science fiction, they represent a fundamental shift in how essential services are delivered. As 5G networks continue expanding and 6G looms on the horizon, the sheer complexity of managing these systems has outgrown traditional approaches.

Mobile operators are under tremendous pressure to improve service while reducing costs; seemingly contradictory goals. Autonomous networks offer a potential solution by allowing companies to do more with less human intervention.

As our dependence on reliable connectivity grows – supporting everything from remote healthcare to education and emerging technologies like autonomous vehicles – the stakes for network performance continue to rise. The partnership between these tech giants to create self-healing mobile networks signals recognition that AI isn’t just a buzzword but a necessary evolution for critical infrastructure.

See also: NVIDIA helps Germany lead Europe’s AI manufacturing race

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